Symptoms

  • Connect Addin is disabled when outlook is loaded
  • Outlook displays error messages about the Connect Addin when it is loaded
  • Outlook prompts to enable the Connect Addin when outlook is loaded

Workaround


Check the registry key on that machine – 

HKEY_USERS\S-1-5-21-980294168-1972257238-529411706-177065\Software\Microsoft\Office\Outlook\AddIns\KL.Connect.OutlookAddin\LoadBehavior 


If the value is 0 please change to a 3 and reload outlook.

If the value is already 3 please re-run the installer for the Connect add in.


If the issue still persists please let us know