If you have installed Windows update KB4338418 you will see a cannot connect message when using connect to releas ean item
We have found that the following Microsoft .NET Framework Updates for .NET 4.6, 4.6.1, 4.6.2, 4.7, and 4.7.1 will cause a licensing issue within KnowledgeLake Imaging :
.NET Framework updates for Windows Server 2012 : KB 4338419
.NET Framework updates for Windows Server 2012 R2 : KB 4338418
You can check if these are applied to your server by opening the command prompt and entering :
This command lists all system information and KB's that are applied on your server.
Removing the applicable updates noted above using the add remove programs page in the control panel and rebooting your Server will resolve this issue when it is encountered.
This also can be present in the following updates:
Knowledgelake are currently working on a resolution.